Terms of service

Services and your account

PEPNOVA provides product browsing, customization, inquiries, quotations, carts, orders and related support. Provide accurate contact and delivery details, protect your account and contact us about suspicious activity. Contact us before ordering if you need business information relevant to your transaction.

Inquiries, quotations and orders

Saving a draft, creating an inquiry or opening WhatsApp does not place an order, confirm payment or accept a quote. Quote validity, quantities and amounts depend on the particular quote and final order confirmation.

Before paying, review the product, specification, quantity, delivery address, shipping, customization charges and total. Initiating payment is different from payment verification. Stock and fulfillment conditions also require confirmation; submitting an order is not an unconditional guarantee of dispatch timing.

Customization and approval

Make sure you have permission to use uploaded text, trademarks and images. You allow us and providers involved in production to use that content only as needed to handle your inquiry, design and order. This permission does not include unrelated marketing display.

Previews assist review and cannot guarantee identical screen and physical colors. Review the proof and version carefully before explicit approval and the relevant production stage. Contact the merchant promptly about changes or cancellation; available changes and cancellation depend on production progress and applicable rules.

Payment, shipping and after-sales support

Use only the payment method confirmed in your order. Never send passwords, verification codes or wallet private keys in messages. The payment provider’s actual processing status and reconciliation determine the recorded payment state.

Review shipping information and confirm coverage, cost and timing before ordering. Shipping stages may be recorded by the merchant; website status is not a carrier’s live guarantee. After-sales requests require review. Submitting or approving a request does not itself complete a refund or exchange. For cancellation, return, exchange or refund requests, contact support with your order reference. We assess the order progress, reported issue and applicable rules, and explain the outcome.

Appropriate use and third-party services

Do not impersonate others, submit content you cannot authorize, abuse the service or interfere with its operation. Google, Clerk, payment services and WhatsApp also apply their own rules. We investigate issues affecting the service and respond according to the circumstances.

Changes and contact

We update the date on this page when these terms change. For order arrangements or concerns, use the contact link below and include the relevant order or inquiry reference. These terms do not limit rights that applicable rules do not allow to be excluded.